Managed Services

CDM Optel offers a no fuss, simple 12 - 36 month AV rental & service management agreement, tailored to client specifications:

• Adhere to minimum equipment specifications
  
• Adhere to minimum service level commitments
  
• Onsite support and maintenance
  
• Helpdesk and fault restoration process
  
• Comprehensive warranty cover
  
• Access to CDM Optel’s local Service Centre
  
• Hot swap equipment cover
  
• Audio visual consumables included
  
• Installation, commissioning and training

Managed Audio Visual Support Services

Incorporating a comprehensive support service over a 12 - 36 month period, CDM Optel provides;

• All specified Audio Visual equipment
• All nominated consumables
• All specified support services

Service Level Committments

Part of CDM Optel's service level commitments include;

Telephone Helpdesk

• Fault recording and tracking
  
• Service provisioning
• “Over the phone” operational support
  

On-Site Response Times

• Priority – 2 hour response, onsite
• Standard – Same day response, onsite

Preventative Maintenance Schedules

• Quarterly inspection visits & training

Hot Swap Equipment

• Projectors
• TV panels
• DVD players
• Electronic white boards
• Audio equipment
• Cables and ancillary equipment